My conclusion so far is that in geographic areas with the only marginal dealerships, Kubota would be better served making online, direct sales available so that Kubota’s reputation is not hog-tied to the reputation of a marginal dealer (and customers would be empowered to give good service-department business to good firms). Has anyone else had a problem with a Kubota dealership’s new machine assembly and/or follow up? I’ll post updates and change my rating based on how this turns out. This does not augur well for Kubota’s quality control over its dealerships. I offered to text a photograph which they declined to receive. I suggested that the driver just bring a new zerk fitting or, barring that, a new drive shaft and swap them out on a single trip, and was then told about the inflexibility of their photographing-for-warranty procedure for Kubota- the implicit message being that they don’t trust a customer’s report about the zerk fitting not having been checked during assembly (all the other fittings were greased).
I thought I could swap out the zerk fitting myself, but access is tight, and am not able to do it with the tools I have.
I called Steen and was surprised to be told matter-of-factly that this is not unusual, that these machines are shipped a long way (ignoring the fact that Steen assembles the driveline and in this case failed to inspect and grease all the driveline fittings during assembly), and that I need to remove the driveline assembly, myself, and bring it to them for them to look at, or as an alternative solution to burdening me with the labor and delivery to correct their mistake on a new machine, that I can wait “some number of weeks” for a driver to come to my area and take the drive shaft off, drive back to Steen with it, “photograph it” for their Kubota warranty process, and then, some unspecified time later, deliver a new drive shaft (no promise that they would reinstall it).
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